Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
All content for Humans of CX is the property of Ozonetel and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
Customers Want to Talk to You, Not a Chatbot with Adrian Swinscoe
Humans of CX
35 minutes
2 years ago
Customers Want to Talk to You, Not a Chatbot with Adrian Swinscoe
In this episode, Adrian Swinscoe of Punk CX joins us to talk all about why Adrian likes and writes about CX; why customer service really isn’t all that complicated (even for the bigger brands); and how we can start bringing empathy into CX!
Humans of CX
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
