Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
The Power of Prioritizing Customer Success with Alex Farmer
Humans of CX
27 minutes
2 years ago
The Power of Prioritizing Customer Success with Alex Farmer
Alex Farmer, Chief Customer Officer at Nezasa, joins us to discuss what exactly customer success is in comparison to customer experience, as well as why businesses aren’t prioritizing it as much as they should.
Humans of CX
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
