In this episode of the IWillAim Podcast, host Will Lukang engages in a deep conversation with Jennifer Wilson, an award-winning author and leadership coach. They explore the importance of empathy, the challenges of difficult conversations, and the role of bias in communication. Jennifer shares her six-step framework for approaching difficult conversations, emphasizing the need for awareness and preparation. They also discuss the Colby assessment as a tool for understanding problem-solving styles and the significance of diversity in team performance. The conversation highlights the value of storytelling and cultural understanding, particularly in Jennifer's book, 'The Heart of Homestay.'Jennifer Wilson Contacthttps://www.linkedin.com/in/jenniferrobinwilson/