How does Melmark achieve only 11% annual turnover in a field where many providers face 40–60%? In this episode, host Nate Beers continues his conversation with Helena Maguire, digging into Melmark’s extended, behaviorally grounded onboarding model—one that prioritizes confidence before coverage. This is practical, field-tested onboarding that actually works: slower, more deliberate, and transformative for retention. If you want a real-world example of an onboarding system that stabilizes te...
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How does Melmark achieve only 11% annual turnover in a field where many providers face 40–60%? In this episode, host Nate Beers continues his conversation with Helena Maguire, digging into Melmark’s extended, behaviorally grounded onboarding model—one that prioritizes confidence before coverage. This is practical, field-tested onboarding that actually works: slower, more deliberate, and transformative for retention. If you want a real-world example of an onboarding system that stabilizes te...
Ep. 50 - From Family Startup to IDD Industry Standout - w/ CARES of Western PA
IDD Leader
26 minutes
4 months ago
Ep. 50 - From Family Startup to IDD Industry Standout - w/ CARES of Western PA
CARES of Western PA has grown from a small family startup into an industry standout. Yet they’ve kept their family feel at every step. In this episode, Mindy Bowen and Kate Smith share how they stay lean at the top, respond quickly to staff feedback, and keep quality of care as the non-negotiable center of everything. We also dive into how CARES is pushing the boundaries of community participation—getting their VIPs into volunteer roles, meaningful activities, and experiences that...
IDD Leader
How does Melmark achieve only 11% annual turnover in a field where many providers face 40–60%? In this episode, host Nate Beers continues his conversation with Helena Maguire, digging into Melmark’s extended, behaviorally grounded onboarding model—one that prioritizes confidence before coverage. This is practical, field-tested onboarding that actually works: slower, more deliberate, and transformative for retention. If you want a real-world example of an onboarding system that stabilizes te...
