Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
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Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
Ep. 51 - From High Turnover to Thriving Workforce w/ UMN’s Direct Support Workforce Solutions
IDD Leader
46 minutes
3 months ago
Ep. 51 - From High Turnover to Thriving Workforce w/ UMN’s Direct Support Workforce Solutions
Is your agency stuck in the cycle of high turnover, vacancies, and constant shift coverage? In this episode, Kris Foss and Chet Tschetter from UMN’s Direct Support Workforce Solutions share practical steps any human services leader can take to break free. From asking and listening, to using data to identify hot spots and bright spots, to building a leadership pipeline, onboarding, mentorship, and realistic job previews—they lay out a clear path from struggling to thriving. Y...
IDD Leader
Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
