Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
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Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
Ep. 55 - One Simple Question Doubled Staff Retention w/ CHI Friendship
IDD Leader
39 minutes
2 months ago
Ep. 55 - One Simple Question Doubled Staff Retention w/ CHI Friendship
What if one simple question could change your entire organization? In this episode, leaders from CHI Friendship in North Dakota share how they saw dramatic improvements in staff retention—simply by asking one question over and over again. Through real stories of appreciation, mentorship, and leadership, you’ll hear how this one shift sparked a ripple effect across every level of the organization. From retirement celebrations that reignited purpose, to 40-year milestones, to empow...
IDD Leader
Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
