Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
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Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
Ep. 56 - What Really Keeps Staff in Disability Services w/ CHI Friendship
IDD Leader
31 minutes
2 months ago
Ep. 56 - What Really Keeps Staff in Disability Services w/ CHI Friendship
What really keeps people in disability services? In this episode, the leadership team from CHI Friendship shares how they’ve reimagined staff retention—not through higher pay or perks, but through purpose, inclusion, and genuine connection. They talk about the culture shifts that made the biggest difference: listening to staff, inviting people supported into the process, and leading with consistent positivity. The result? A stronger, more stable workforce—and a culture people actu...
IDD Leader
Turnover doesn’t start with direct support professionals—it starts with supervision. In this episode, host Nate Beers sits down with Helena McGuire from Melmark to unpack why supervisors are the single biggest lever for retention—and how Melmark has intentionally built systems that help supervisors succeed instead of burn out. Rather than relying on motivation or charisma, Melmark invests in behaviorally grounded supervision systems that make expectations clear, feedback consistent, and perfo...
