Designing for Clarity

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/8d/b7/44/8db74485-796b-af55-4836-830b8e896cdf/mza_17794034554654178149.jpeg/600x600bb.jpg

/ideas

Intercom

43 episodes

2 months ago

/ideas podcast is all about what it really takes to become an AI-first company.

Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.

These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work.

https://fin.ai/ideas/

Technology

Business

RSS

All content for /ideas is the property of Intercom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

/ideas podcast is all about what it really takes to become an AI-first company.

Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.

https://fin.ai/ideas/

Technology

Business

https://content.production.cdn.art19.com/images/65/33/c8/c6/6533c8c6-cf6c-4971-b30f-b5cacdf9227f/fe37005768b1d52fc0992688402f9f69176edd1d04f89fcbb5221cc31862225e3aa246368541197903bfec6e193957f795b4b550b92aa5d700d83d579d5e381d.jpeg

Designing for Clarity

/ideas

26 minutes 31 seconds

10 months ago

Designing for Clarity

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process, from balancing simplicity with depth to making AI features more discoverable. She chats with Senior Director of Product Management Michelle Fitzpatrick about the challenges, trade-offs, and lessons learned in structuring a fast-evolving product for clarity and ease of use. Watch this episode on YouTube: https://youtu.be/R59AZsGDffY?si=if7eoqxIRinGiaOW Read Pranava's blog post: https://www.intercom.com/blog/designing-for-clarity-restructuring-intercoms-information-architecture/ 😁 Follow the people: https://www.linkedin.com/in/pranavatandra/ https://www.linkedin.com/in/michellefitzpatrick/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923 🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg 💻 RSS Feed https://rss.art19.com/intercom-on-product Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://intercomonproduct.substack.com/ Say hi on 👋 LinkedIn: https://www.linkedin.com/company/intercom/ X: https://x.com/intercom Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin www.intercom.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.