How can advisers prove their value, close the advice gap, and embrace technology without losing the personal touch? On this week’s episode of IFA Talk, Meg and Sue are taking a closer look at the client proposition, in particular at how advisers and planners can continue to deliver strong outcomes for clients while building a resilient business. Joining us is Arnie Millington, Head of Business Development at Sparrows Capital. Arnie has worked across the advice space — from AJ Bell and Benchmark to 7IM — giving him a deep understanding of the challenges and opportunities advisers face today. In this conversation, Arnie shares practical insights on: Demonstrating value under Consumer Duty, How advisers can clearly show clients what they’re getting and justify their fees. The advice gap. What’s driving it and how advisers remain essential to helping clients achieve their goals. Technology and AI. How to embrace new tools without losing the personal, relationship-based service clients value. Industry consolidation. Whether the wave of mergers and acquisitions benefits clients, or risks diluting personal service. Whether you’re running your own advice business or working in a larger firm, this episode offers real-world insights on staying relevant and effective as the profession develops. Listen now to hear practical thinking on balancing value, technology, and personal connection in financial advice.