In this episode of ILHA Suite Talk, Chris Gabaldon, President and CEO of Moët Hennessy North America, joins Susie Arnett, Transformational Concierge Editor and Director of Wellness Programming at Six Senses and Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association for a conversation on brand storytelling, emotional resonance, and how legacy brands stay relevant without losing their identity.
They discuss:
- How heritage and innovation can coexist
- What luxury hospitality can learn from the pace of premium spirits
- Why emotional connection—not status—is the new currency for high-net-worth guests
- The role of digital in extending the guest relationship beyond the stay
An inside look at the strategic thinking behind some of the world’s most enduring luxury brands.
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