How To Decide What To Automate With AI For Your Team & Customers

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In The Loop

Jack Houghton

45 episodes

1 day ago

Stay in the loop with the biggest stories in AI—without the noise and nonsense. Each week, Jack Houghton (CPO at Mindset AI) unpacks the latest news, research, and product trends shaping the future of artificial intelligence. From OpenAI breakthroughs to unicorn startups, In The Loop delivers sharp, less than 20-minute episodes packed with insights for product leaders, engineers, and AI-curious innovators. Subscribe to get smarter about AI, every week. Don't forget to rate and share the show with other AI enthusiasts. Check out Mindset AI: https://bit.ly/40lJr6B

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How To Decide What To Automate With AI For Your Team & Customers

In The Loop

14 minutes 51 seconds

1 month ago

How To Decide What To Automate With AI For Your Team & Customers

Every week, new AI features and automations appear, but the real question isn't whether you can automate something—it's whether you should. In this episode of In The Loop, I break down a framework—from the Department of Product Substack—to help you decide where to start with AI automation in your product.

We’ll cover the concept of verifiability, how to score opportunities across safety, volume, and ease of validation, and why most AI features should be assistants, not full autopilots.

By the end, you'll have a practical approach to evaluating AI opportunities and avoiding the mistakes that kill adoption before it starts.

⏭️ Episode Highlights

(01:30) – Why automation is AI's biggest superpower right now

(04:15) – The Verifiability Principle: Can you tell if it worked?

(07:00) – Product vs. process: Deciding what to automate for users vs. teams

(09:15) – The three-dimensional framework: Safety, volume, and verifiability

(12:35) – Three reasons AI automation fails and how to design around them

(13:50) – Closing thoughts: Why doing nothing is no longer an option

🔗 Links & Resources

Episode transcript with more resources on the Mindset AI blog

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