Hot topics. Cool ideas. Refreshingly feisty takes on bringing purpose and connection to the world of work. Incite Brilliance is the podcast from H&H, the UK's leading internal comms and employee engagement agency.
All content for Incite Brilliance is the property of H&H Comms and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Hot topics. Cool ideas. Refreshingly feisty takes on bringing purpose and connection to the world of work. Incite Brilliance is the podcast from H&H, the UK's leading internal comms and employee engagement agency.
How Timpson keeps over 5,000 colleagues thriving – lessons from their Director of Happiness – S2 Ep3
Incite Brilliance
28 minutes 26 seconds
1 month ago
How Timpson keeps over 5,000 colleagues thriving – lessons from their Director of Happiness – S2 Ep3
In this episode, Cathy's joined by Janet Leighton, Timpson’s Director of Happiness, to explore how the long-standing family business has built a high-trust, people-first culture through “upside-down management.” Janet shares how Timpson hires for personality over CVs, runs with just two core rules, and measures support through a single-question Happiness Indes - all designed to give frontline colleagues true autonomy. The conversation also dives into the practical reality of workplace happiness, from financial and emotional wellbeing support to weekly lotteries and “Great Culture Month,” offering clear lessons for organisations looking to create engaged, resilient teams.
Incite Brilliance
Hot topics. Cool ideas. Refreshingly feisty takes on bringing purpose and connection to the world of work. Incite Brilliance is the podcast from H&H, the UK's leading internal comms and employee engagement agency.
