In this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Ellie Brown, news reporter at Inside Housing, discuss Anna’s experience shadowing a Peabody housing management team in north-east London.

We hear from Elaine Daley, neighbourhood manager at Peabody, and Ben Siegert, head of neighbourhoods at Peabody, about how major changes to decentralise their housing management services since merging with Catalyst in 2023 have changed things for their resident-facing staff.

We also hear an update on how landlords are coping with Awaab’s Law since it came into force on 27 October.

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The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0