“The last thing in the world I was expecting was the guy that was coming to see about solar panels was going to [...] get me help that I probably wouldn't have asked for”.
This is the story of Angela Bentley, and how a solar survey led to life-changing support thanks to Octopus Energy's dedicated team of social workers.
Sit down with Russell Goldsmith, Katie Orme, Abbie Juffs, and Angela, and hear how one engineer opened up a world of support to a customer in need.
When asked how her life has changed, Angela replies: "I'm visible".
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“The last thing in the world I was expecting was the guy that was coming to see about solar panels was going to [...] get me help that I probably wouldn't have asked for”.
This is the story of Angela Bentley, and how a solar survey led to life-changing support thanks to Octopus Energy's dedicated team of social workers.
Sit down with Russell Goldsmith, Katie Orme, Abbie Juffs, and Angela, and hear how one engineer opened up a world of support to a customer in need.
When asked how her life has changed, Angela replies: "I'm visible".
Ep 13: How our US team is achieving rapid growth while helping customers through the energy crisis
Inside Octopus Energy
26 minutes 47 seconds
3 years ago
Ep 13: How our US team is achieving rapid growth while helping customers through the energy crisis
Today we're back across the pond to talk to the US team about the exciting growth they've seen over the last 18 months since launching in Texas. We chat again with Michael Lee, the CEO of Octopus Energy US, Lily Stein who is an Octopus veteran and moving to Texas from Australia to lead operations and Naja Cossey, the Director of Marketing for US.
We dive into some of the new programs and campaigns they've been running stateside to help customers through times of rising energy prices and grid uncertainty. We discuss the impact a brand that looks after its customers with such outrageously good service can have on the way customers use energy and how in turn, that can shift the way the market works.
Inside Octopus Energy
“The last thing in the world I was expecting was the guy that was coming to see about solar panels was going to [...] get me help that I probably wouldn't have asked for”.
This is the story of Angela Bentley, and how a solar survey led to life-changing support thanks to Octopus Energy's dedicated team of social workers.
Sit down with Russell Goldsmith, Katie Orme, Abbie Juffs, and Angela, and hear how one engineer opened up a world of support to a customer in need.
When asked how her life has changed, Angela replies: "I'm visible".
