The amount of data is doubling every two years. Markets and consumers are moving faster than ever before. The insights function should be the most powerful department in any enterprise.
But they are not.
How do Insights leaders build the authority they deserve? How will they become Rockstars?
I am Frank Buckler, and I am on a mission to find strategies that propel any insights profession to admired insight leaders.
I want to know from Insights Rockstars: How much is strategy, how much is luck, and how do they win.
Join me as I uncover the strategies, tactics, and tools that pioneers use to not only excel in their jobs but earn the respect they need to drive impact.
Published by cx-ai.com
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The amount of data is doubling every two years. Markets and consumers are moving faster than ever before. The insights function should be the most powerful department in any enterprise.
But they are not.
How do Insights leaders build the authority they deserve? How will they become Rockstars?
I am Frank Buckler, and I am on a mission to find strategies that propel any insights profession to admired insight leaders.
I want to know from Insights Rockstars: How much is strategy, how much is luck, and how do they win.
Join me as I uncover the strategies, tactics, and tools that pioneers use to not only excel in their jobs but earn the respect they need to drive impact.
Published by cx-ai.com
#11 Stop focusing on measuring outcomes - deep dive on root causes and personalized actions - with Samantha Conyers
INSIGHTS ROCKSTARS
26 minutes 39 seconds
3 years ago
#11 Stop focusing on measuring outcomes - deep dive on root causes and personalized actions - with Samantha Conyers
Stop focusing on measuring outcomes - deep dive on root causes and personalized actions - with Samantha Conyers
Samantha Coyers is a true CX Pioneer in the Caribbean region. Having designed and championed CX programs in multiple local businesses including, Beacon Insurance and Digicel, Trinidad & Tobago Ltd, she is well versed in what it takes to get CX right and passionately writes and speaks about what she really cares for – customer experience as today's true differentiator. Samantha sits today as co-founder and CEO at EXCO, The Experience Company where alongside her business partners, she is driving further CX innovation and focus in the region.
INSIGHTS ROCKSTARS
The amount of data is doubling every two years. Markets and consumers are moving faster than ever before. The insights function should be the most powerful department in any enterprise.
But they are not.
How do Insights leaders build the authority they deserve? How will they become Rockstars?
I am Frank Buckler, and I am on a mission to find strategies that propel any insights profession to admired insight leaders.
I want to know from Insights Rockstars: How much is strategy, how much is luck, and how do they win.
Join me as I uncover the strategies, tactics, and tools that pioneers use to not only excel in their jobs but earn the respect they need to drive impact.
Published by cx-ai.com
