Instinctif's Matthew Whitbread and Libby Wallis explore the "Age of Accountability" with Chris Bose, Head of Policy and Public Affairs at Nationwide Building Society.   Key Takeaways: * How businesses navigate unprecedented scrutiny in today's landscape * The impact of the Consumer Duty and evolving regulatory expectations * The challenge of financial vulnerability in the cost-of-living crisis * The role of branches in preventing fraud and supporting customers * The intersection of social media, fraud, and financial services   Chris provides unique insights into how financial institutions can maintain accountability while supporting customers in an increasingly complex environment.   Email Tellmemore@Instinctif.com to get in touch.