In this podcast, Paige Estritori of Financial Services Online, discusses principal human factors behind Australian truck crashes, reveals major insurance sector updates, and holds the insurance claims process to account. A National Truck Accident Research Centre report highlights inattention and distraction as leading causes of crashes, pointing to a need for improved safety measures. In the insurance world, QBE Australia Pacific allies with Sure Insurance to strengthen broker-distributed householders cover, with the goal of meeting evolving market demands. Meanwhile, Blue Zebra announces underwriting partnerships to improve insurance offerings for homeowners and SMEs. Making headlines, AIG Australia received a $30,000 fine for shortcomings in claims handling, emphasizing the critical need for transparency and effective communication in the process. Also mentioned are resources on financialservicesonline.com.au for a more in-depth look.