This Financial Services Online podcast with Paige Estritori summarizes the week's significant events in the Australian insurance industry. The Swedish giant EQT made a landmark bid of A$5.25 billion for AUB Group, a development that could stimulate further industry consolidation if successful. Also, AIG Australia was fined $30,000 by the Insurance Code Governance Committee for failing to communicate appropriately about complaints processing delays and customers' right to engage the ombudsman. This incident underline the essential role of transparency and swift complaints handling in maintaining customer trust and industry competitiveness. The host also reminds listeners about their rights and the resources available in complaint situations, such as the Australian Financial Complaints Authority. Lastly, Estritori promises continued industry updates and support for personal and business insurance needs from Financial Services Online.