Qualcom, a leading Irish provider of IT and cybersecurity services, has announced that it has invested €250,000 to support the continued expansion of its team and enhance facilities at its Dublin headquarters.
Since the start of the year, the company has hired six support desk specialists - boosting the headcount within its support centre by 33% to 24 people. In turn, this equips Qualcom for future business growth.
The increased capacity and capabilities within the support desk team will enable Qualcom to further expand its client base - particularly across managed and co-managed services. Furthermore, it will enable the company to better meet increasing customer demand for outsourced helpdesk services, driven by the growing need for highly-skilled technology talent to manage ever-increasing workloads.
As well as bolstering the team, the investment also includes the rollout of cutting-edge technology platforms, new equipment, and a modernised office interior. This will help to improve efficiency and productivity within Qualcom's team, which consists of 76 cybersecurity and IT professionals across its locations in Dublin and Belfast.
The investment comes as the organisation marks 30 years in business in 2025. Earlier this year, Qualcom announced that it expects to grow its revenues from €13.5 million to €18 million in the next three years, representing 10% year-on-year growth for the business by the end of 2027.
Ken Ryan, Managing Director, Qualcom, said: "This investment in our people and business is futureproofing our operations as the demand for helpdesk support continues to grow. It equips our proactive customer-first team with the increased ability to meet the evolving needs of businesses, ensuring maximum IT uptime for customers and delivering right-first-time technical services.
"In addition, we can better help businesses to fill the skills gaps within their organisations, relieving the mounting pressure on IT teams and ensuring that they can focus on growth and innovation. We are excited for the next chapter as we continue to add to our team at our state-of-the-art headquarters."
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