In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
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In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
Episode 1 - Introduction (What is This All About?)
Is There Anything Else I Can Help You With?
26 minutes
4 years ago
Episode 1 - Introduction (What is This All About?)
In introduction to David Wilson, Customer Service and Experience Nerd! In this episode, I will give the context on what the series will be about, and how this title sets up an ongoing discussion on how to create and manage an effective Customer Service program. Why do Customer Service Professionals (call them Agents if you want) use this phrase at the end of every conversation? Listen and find out!
Is There Anything Else I Can Help You With?
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
