In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
All content for Is There Anything Else I Can Help You With? is the property of David Wilson and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
Episode 2 - Choosing the Right KPIs for Your Business
Is There Anything Else I Can Help You With?
27 minutes
4 years ago
Episode 2 - Choosing the Right KPIs for Your Business
Choosing the Right KPIs is more than just a Top Level Metric. Understanding what drives that metric in an operational way is key for your customer experience teams. They need to know what will help them push toward exceeding customer expectations. In this episode, we’re going to talk through how to choose the right Key Performance Indicators or KPIs for your customer service organization to measure success with your operation and especially your customers. We w...
Is There Anything Else I Can Help You With?
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
