In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
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In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
The first of 2 episodes on this very important subject, we will talk through the important elements of outsourcing your customer service business. Included will be topics such as when is the right time, how to do it, what billing looks like and overall some industry standards that you should think about. Joining me in this episode is Vicheta Pemmaraju, who has an impressive and extensive resume of experience in the field of Outsourcing and shares some important learnings she has had ov...
Is There Anything Else I Can Help You With?
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very ke...
