In today's episode we're joined by Patrick Moss, CPA, senior accountant at Marshall & Moss Group. Marshall & Moss Group is a public accounting firm specializing in union, Taft-Hartley industries and multi-employer benefit funds. Pat shares his unique perspective on leading, innovation and opportunity as a multi-generational leader, and how InterSoft Associates has had an impact on moving Marshall & Moss from on-the-shelf solutions to custom software that helps them serve their cli...
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In today's episode we're joined by Patrick Moss, CPA, senior accountant at Marshall & Moss Group. Marshall & Moss Group is a public accounting firm specializing in union, Taft-Hartley industries and multi-employer benefit funds. Pat shares his unique perspective on leading, innovation and opportunity as a multi-generational leader, and how InterSoft Associates has had an impact on moving Marshall & Moss from on-the-shelf solutions to custom software that helps them serve their cli...
How Your Data & Software Decisions Impact Customer Care & Satisfaction
IsAware From InterSoft Associates
16 minutes
3 years ago
How Your Data & Software Decisions Impact Customer Care & Satisfaction
We've all been on a website, using an app or working on an application that frustrates us. Best case, we roll our eyes and persevere. Worst case, we stop using the thing altogether. Meanwhile, customers are more concerned than ever about how their data is being used and who's using it. In today's episode, we're talking about how customer experience is impacted by the software and technology decisions you make in your company. Putting off that upgrade or staying with slow (or even obsolete) so...
IsAware From InterSoft Associates
In today's episode we're joined by Patrick Moss, CPA, senior accountant at Marshall & Moss Group. Marshall & Moss Group is a public accounting firm specializing in union, Taft-Hartley industries and multi-employer benefit funds. Pat shares his unique perspective on leading, innovation and opportunity as a multi-generational leader, and how InterSoft Associates has had an impact on moving Marshall & Moss from on-the-shelf solutions to custom software that helps them serve their cli...
