After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
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After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
It’s Not You—It’s Your Hospitality
11 minutes
2 months ago
Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
Everyone says “hospitality is dying,” but that’s dead wrong. The problem isn’t hospitality, it’s the way we train it. After working with 300+ restaurants worldwide and talking to over 1,000 owners, I’ve seen the same issues everywhere: • Staff who can’t deliver hospitality at a high level • Leaders who struggle to inspire consistency • Teams who’ve become transactional instead of relational It’s not about saying the right script or smiling more, it’s about rewiring the mindset. We’ve evolv...
It’s Not You—It’s Your Hospitality
After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
