After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
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After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
Most people think hospitality is about perfect service, polished lines, flawless timing, or saying the “right” thing. But real hospitality isn’t a script. It’s communication. Thats why I break down what I call “the art of communication”, the most powerful skill your team can learn to elevate hospitality, build connection, and grow confidence both in and out of work. I share a real story from a restaurant I work with, where an unpolished, passionate server delivered better hospitality than m...
It’s Not You—It’s Your Hospitality
After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
