After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
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After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
I Analyzed Over 1,000 Restaurants...Top 10% Do This
It’s Not You—It’s Your Hospitality
11 minutes
1 month ago
I Analyzed Over 1,000 Restaurants...Top 10% Do This
The Top 10% of Restaurants All Do THIS — And Now You Can Too After analyzing 1,000+ restaurants, we discovered one undeniable truth: The top 10% all master the experience flow. Not steps of service. Not scripts. Not generic hospitality training. The entire guest journey, mapped, systematized, and executed at a high level. So in this video, I break down the exact experience flow every high-performing restaurant uses. This is the framework that separates “average” from elite hospitality and...
It’s Not You—It’s Your Hospitality
After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
