After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
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After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
The Hidden $27M System Behind the World’s Most Profitable Restaurant
It’s Not You—It’s Your Hospitality
18 minutes
2 months ago
The Hidden $27M System Behind the World’s Most Profitable Restaurant
What if I told you the most profitable full-service restaurant chain in America doesn’t sell steak, sushi, or seafood, but soup dumplings? This is the story of Din Tai Fung, the quiet empire that turned discipline, patience, and systematized hospitality into $27 million per location… nearly double what the next best chain makes. In this video, I break down how a tiny oil shop in post-war Taipei transformed into a Michelin-starred global brand and the invisible leadership and training ...
It’s Not You—It’s Your Hospitality
After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
