After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
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After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
The One Thing That Kills Great Restaurants (and It’s Not Food)
It’s Not You—It’s Your Hospitality
13 minutes
2 months ago
The One Thing That Kills Great Restaurants (and It’s Not Food)
I recently visited one of the most talked-about restaurants in Minneapolis and on paper, it had everything going for it. A James Beard nominated chef, national press, and a husband-and-wife ownership team where one runs the kitchen and the other is a hospitality pro who’s worked with some of the best in the business. The food was supposed to be incredible, and the hospitality should’ve been next-level. But from the moment I walked in the door… it wasn’t quite there. In this podcast, I go ov...
It’s Not You—It’s Your Hospitality
After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporations, I’ve seen exactly where restaurant training breaks down, and why so many teams struggle to perform consistently. In this live training, I break down the two biggest reasons restaurant training fails: underdeveloped training that creates chaos and overdeveloped training that becomes impossible to execute. Most restaurants rely on un...
