Welcome to Conversations in Higher Education! 🎓Recorded live at EDUCAUSE 2025 in Nashville, this episode features Carrie Shumaker, a higher education CIO, for a candid conversation about the critical challenges facing colleges and universities today.In this episode, Carrie discusses:✅ Why higher education has lost public trust and how to restore it✅ The growing disconnect between what institutions offer and what students need✅ Leadership challenges for CIOs: cost pressure, transparency, and innovation✅ Ensuring data privacy and transparency with students and vendors✅ Using AI to help students plan their pathway to graduation✅ Reducing shadow IT through collaborative decision-making✅ Balancing rapid innovation with long-term system support✅ Why generational differences matter in how we communicate with studentsCarrie shares real-world strategies for bringing stakeholders together, making technology decisions collaboratively, and building trust over time—all while managing the complexities of modern higher education IT leadership.Recorded at EDUCAUSE 2025 in Nashville, TennesseeGuest: Carrie Shumaker, CIO in Higher EducationHost: Jon Myer, Rackspace Technology - Myer Media#HigherEducation #EdTech #EDUCAUSE #CIO #TrustInEducation #DataPrivacy #ArtificialIntelligence #ShadowIT #HigherEdLeadershipYouTube Timeline0:00 - Welcome & Introduction from EDUCAUSE 20250:29 - Top 10 Initiative #1: Restoring trust in higher education0:37 - How did higher education lose public trust?1:47 - Bringing everyone to the table: students, employers, and institutions2:28 - The cost transparency problem in higher education3:07 - Biggest leadership challenges for CIOs today4:15 - Moving from one-way to two-way conversations with academic leaders4:37 - Providing multiple solutions without limiting options5:18 - Ensuring transparency and trust with student & faculty data6:52 - Educating students about AI and data protection7:22 - How connected data changes privacy expectations8:01 - Biggest efficiency gaps and opportunities for innovation8:52 - Using AI to help students plan pathways to graduation9:34 - The importance of human advisors alongside technology10:05 - Generational differences: Who really has patience?11:06 - Strategies for reducing shadow IT and system overlap12:27 - Building consensus through collaborative RFP processes13:03 - Building trust over time with governance groups13:28 - Balancing innovation with discipline for long-term support14:45 - Closing thoughts & thank you🔔 Don't forget to Like, Subscribe, and hit the notification 🔔 ✔ Subscribe: https://www.youtube.com/jonmyer/?sub_confirmation=1📱 Social Media Twitter: https://twitter.com/_JonMyerWebsite: https://jonmyer.comLinkedIN: https://www.linkedin.com/in/jon-myer/Spotify: https://open.spotify.com/show/0wjJzdIwctq4o4pTXM2KSFLike my sounds? Here's my audio source: https://www.epidemicsound.com/referral/fj9o9k#aws #awscloud #podcast #podcasting #costoptimization #finops #cloudcost #cloudoptimization