How AI products come to life—straight from the builders themselves. In each episode, we dive deep into how teams spotted a customer problem, experimented with AI, prototyped solutions, and shipped real features. We dig into everything from workflows and agents to RAG and evaluation strategies, and explore how their products keep evolving. If you’re building with AI, these are the stories for you.
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How AI products come to life—straight from the builders themselves. In each episode, we dive deep into how teams spotted a customer problem, experimented with AI, prototyped solutions, and shipped real features. We dig into everything from workflows and agents to RAG and evaluation strategies, and explore how their products keep evolving. If you’re building with AI, these are the stories for you.
Turning Vendor Chaos into Answers: How Xelix Built an AI Helpdesk
Just Now Possible
53 minutes
6 days ago
Turning Vendor Chaos into Answers: How Xelix Built an AI Helpdesk
Accounts payable inboxes can see 1,000+ vendor emails a day. Xelix's new Helpdesk turns that chaos into structured tickets, enriched with ERP data, and pre-drafted replies—complete with confidence scores.
In this episode, Claire Smid (AI Engineer), Emilija Gransaull (Back-End Tech Lead), and **Talal A.** (Product Manager) walk us through how they scoped the problem, prototyped with “daily slices” (Carpaccio-style), and built a retrieval-first pipeline that matches vendors, links invoices, and drafts accurate responses—before a human ever clicks “send.” We dig into tricky bits like vendor identity matching, Outlook threading, UX pivots from “inbox clone” to ticket-first views, and the metrics that prove real impact (handling time, stickiness, auto-closed spam). We close with what’s next: targeted generation, multiple specialized responders, and more agentic routing.
Just Now Possible
How AI products come to life—straight from the builders themselves. In each episode, we dive deep into how teams spotted a customer problem, experimented with AI, prototyped solutions, and shipped real features. We dig into everything from workflows and agents to RAG and evaluation strategies, and explore how their products keep evolving. If you’re building with AI, these are the stories for you.
