If you’re a CI leader, you’ve likely experienced the paradox: you’re driving improvements across the organization, but your executive team still sees your program as “supporting work” and not strategic work.
You may hear positive feedback, even encouragement. But behind closed doors, your program is being measured against a different standard.
The good news? The C-suite isn’t intentionally withholding their expectations. They’re just operating with a set of priorities that live in another language. And until your improvement program speaks it, you’ll struggle to get traction, attention, or budget.
Here’s what your C-suite actually wants from your improvement work, even if they haven’t explicitly said it, and how you can deliver on those expectations in a way that secures long-term executive support...