In this episode of the Kaya Cast Podcast, Tommy Truong sits down with Scott Prisco, founder of Priscotty, to dive deep into the world of cannabis delivery services. Scott shares invaluable insights on when dispensaries should consider adding delivery — emphasizing the importance of having a solid tech stack, trained staff, and operational control before expanding. They explore the economics behind starting a delivery service, from startup costs to expected revenue uplifts, and discuss the pros and cons of partnering with third-party providers versus running delivery in-house. Scott also sheds light on customer experience management within delivery operations and the evolving cannabis market with a focus on health and wellness products. Whether you’re launching your first store or looking to scale, this episode provides thoughtful guidance to help you strategically grow your cannabis business through delivery. Tune in to learn how to balance risk, optimize resources, and set your dispensary up for long-term success.
 
Find out more about Priscotty at:
https://www.priscotty.com/
https://www.linkedin.com/in/scott-prisco/
https://www.linkedin.com/company/priscotty/
 
00:00 Introduction to Kaya Cast
00:11 When to Consider Delivery for Your Cannabis Business
03:22 Operational Challenges and Solutions
04:38 Financial Expectations and Costs of Delivery Services
09:23 Third-Party Delivery Providers: Pros and Cons
11:53 Customer Service and Delivery Logistics
18:54 E-commerce and Health-Focused Cannabis Products
25:11 Conclusion and Final Thoughts
27:10 Budtender Spotlight and Closing Remarks
 
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