Re-writting the playbook for ITeS (Information Technology enabled Services)

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/61/b1/52/61b152c6-ed68-133e-cdd8-9d7185e2fdba/mza_14187724124833440534.jpg/600x600bb.jpg

Kishore’s Podcast: Notes on technology, leadership, learning, health & consistency

Kishore Kumar Vivekanandan

19 episodes

5 hours ago

Kishore’s Podcast is a space where I share my thoughts and notes on technology, leadership, learning, health, and the discipline of consistency. I’m Kishore, an engineering leader, reflecting on what I learn while building products for global customers, working with international teams, and trying to get a little better every day. No hype, no formulas — just honest notes and conversations shaped by experience and curiosity. The views expressed here are my own. You can find me in LinkedIn here - http://linkedin.com/in/mrkishore

Entrepreneurship

Business

RSS

All content for Kishore’s Podcast: Notes on technology, leadership, learning, health & consistency is the property of Kishore Kumar Vivekanandan and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_episode/40924766/40924766-1714939926379-b499e1b53bcee.jpg

Re-writting the playbook for ITeS (Information Technology enabled Services)

Kishore’s Podcast: Notes on technology, leadership, learning, health & consistency

8 minutes 43 seconds

1 year ago

Re-writting the playbook for ITeS (Information Technology enabled Services)

In this episode, we explore the journey of Information Technology-enabled services (ITeS) from its origins in the 1960s to its current significance in the global economy. We then shift our attention to the disruptive impact of Generative AI (GenAI) on the ITeS sector, particularly in customer service. The rise of AI-powered chatbots presents both challenges and opportunities for businesses, reshaping traditional outsourcing models and prompting the need for workforce adaptation.

By adopting different strategies, organizations can redefine the playbook for IT-enabled services in the GenAI era, driving innovation and unlocking new avenues for growth and success in an increasingly digital world.