Leadership looks different when it’s shaped inside operations rather than from the sidelines.

In this episode of Know Your Ship, Frank sits down with Jim Cochrane, CEO of the Package Shippers Association and former USPS executive, for a candid conversation on leadership, learning the business, and developing people the right way.

Jim shares how experience across operations, logistics, and executive leadership shaped his approach to leading teams and organizations. He explains why understanding the core business matters at the CEO level, how asking questions instead of giving directives builds ownership, and why giving people real responsibility creates stronger teams and better outcomes.

Frank and Jim explore what it takes to lead complex organizations, the importance of operational credibility, and how curiosity and accountability influence decision-making at the executive level. Jim also offers perspective from his current role leading the Package Shippers Association, where collaboration across shippers, carriers, and industry partners is essential.

The result is a practical, grounded conversation about leadership that goes beyond theory. This episode is for leaders who want to stay close to the work, build trust with their teams, and lead with clarity.

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Connect with Jim Cochrane & the Package Shippers Association

Jim’s LinkedIn: https://www.linkedin.com/in/jicochrane/ 

PSA LinkedIn: https://www.linkedin.com/company/parcel-shippers-association/ 

Website: https://packageshippers.org