Episode 20: Conversations, Curiosity, and KM Maturity

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Knowledge Fika 2.0: Knowledge in M365 with Copilot & Content AI

Rebecka Isaksson (KnowFlow Value)

28 episodes

4 hours ago

Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge. Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.

Management

Business

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Management

Business

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Episode 20: Conversations, Curiosity, and KM Maturity - Cindy Hubert (APQC)

Knowledge Fika 2.0: Knowledge in M365 with Copilot & Content AI

35 minutes 29 seconds

6 months ago

Episode 20: Conversations, Curiosity, and KM Maturity - Cindy Hubert (APQC)

In this episode of Knowledge Fika, we sit down with Cindy Hubert, Knowledge Management Fellow at APQC, to explore the evolving landscape of KM through the lens of someone who’s been shaping it for decades. Cindy shares her KM journey, unpacks the ever-blurring line between AI and knowledge work, and reflects on the enduring importance of people in KM systems.

We also dive into knowledge maturity models, the crucial role of conversations in tacit knowledge transfer, and the real-world work of a KM Fellow (spoiler: it’s not just theory and white papers).

Whether you're steeped in KM or just curious about how organizations really learn and adapt, Cindy brings both warmth and wisdom to the fika table.

About Cindy Hubert: Cindy Hubert is the first-ever Knowledge Management Fellow at APQC, bringing nearly 30 years of experience advancing the field of KM. She’s led the development of key frameworks like APQC’s KM Maturity Model and the Interactive KM Framework, and has guided hundreds of organizations in building and measuring effective KM strategies. A frequent speaker, co-author of The New Edge in Knowledge, and longtime advocate for people-centered KM, Cindy blends deep expertise with a passion for practical, human-driven knowledge sharing.

About APQC: APQC (American Productivity & Quality Center) is a member-based nonprofit that helps organizations improve productivity and performance through benchmarking, best practices, process improvement, and knowledge management. Known globally for its thought leadership in KM, APQC provides research, tools, and advisory services to support smarter, more effective ways of working. Learn more at https://www.apqc.org