The Vizient PI Collaboratives team hosts podcasts throughout the year on issues related to leading and managing systems, engaging your workforce and optimizing care delivery.
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The Vizient PI Collaboratives team hosts podcasts throughout the year on issues related to leading and managing systems, engaging your workforce and optimizing care delivery.
Healthcare providers are receiving patient portal messages at large volumes, reshaping how care teams deliver and manage care between visits. As patient messaging grows from simple prescription questions to complex clinical concerns, this “invisible” work is placing a significant strain on provider workload. In this episode, Vizient Fellow Mathilde Hanchard talks to Dr. Ko, Director and Chief of Dermatology Service Line and Associate Chief Quality Officer at Stanford Health Care, about how his team uncovers the true scope of patient medical interactions.
Guest Speaker: Dr. Justin M. Ko, MD, MBADirector and Chief of Medical DermatologyStanford Health Care (SHC)
Host: Mathilde Hanchard, MS-HSMFellow, Performance Improvement ProgramsVizient
Show Notes:
[00:52] Dr. Ko explains provider workload tied to patient portal messaging [02:12] Rapid growth of patient portal messages since 2020 [03:50] Making portal messaging more visible and measurable[05:27] The complexity of accurately quantifying the communication workload [07:47] Plans to publish and share data[11:19] Evaluating patient portal messages and trends[12:57] The future of patient portal messaging within care delivery
Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com
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Knowledge on the Go
The Vizient PI Collaboratives team hosts podcasts throughout the year on issues related to leading and managing systems, engaging your workforce and optimizing care delivery.
