In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. 

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do. 

Check out the podcast to learn more.

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