Forum tells remarkable and true stories about who we are and where we live. In the first hour, Alexis Madrigal convenes the diverse voices of the Bay Area, before turning to Mina Kim for the second hour to chronicle and center Californians’ experience. In an increasingly divided world, Mina and Alexis host conversations that inform, challenge and unify listeners with big ideas and different viewpoints.
Want to call/submit your comments during our live Forum program Mon-Fri, 9am-11am? We'd love to hear from you! Please dial 866.SF.FORUM or (866) 733-6786 or email forum@kqed.org, tweet, or post on Facebook.
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Forum tells remarkable and true stories about who we are and where we live. In the first hour, Alexis Madrigal convenes the diverse voices of the Bay Area, before turning to Mina Kim for the second hour to chronicle and center Californians’ experience. In an increasingly divided world, Mina and Alexis host conversations that inform, challenge and unify listeners with big ideas and different viewpoints.
Want to call/submit your comments during our live Forum program Mon-Fri, 9am-11am? We'd love to hear from you! Please dial 866.SF.FORUM or (866) 733-6786 or email forum@kqed.org, tweet, or post on Facebook.
Forum From the Archives: Is Customer Service a Bad Model?
KQED's Forum
54 minutes
3 weeks ago
Forum From the Archives: Is Customer Service a Bad Model?
To be a modern consumer is to experience poor customer service at some point in your life. The kind of service that has you in a fever dream of pressing “1” for “representative,” getting your call dropped, calling back again, and then asking to speak to a manager who can’t solve your problem. Experts call this kind of service “sludge,” an administrative morass meant to deter, not help, consumers. And for some businesses, it’s a feature not a bug. We listen back to our conversation with journalist Chris Colin about the practice and hear from you: what’s your sludge story?
Guests:
Chris Colin, journalist, The Atlantic
Learn more about your ad choices. Visit megaphone.fm/adchoices
KQED's Forum
Forum tells remarkable and true stories about who we are and where we live. In the first hour, Alexis Madrigal convenes the diverse voices of the Bay Area, before turning to Mina Kim for the second hour to chronicle and center Californians’ experience. In an increasingly divided world, Mina and Alexis host conversations that inform, challenge and unify listeners with big ideas and different viewpoints.
Want to call/submit your comments during our live Forum program Mon-Fri, 9am-11am? We'd love to hear from you! Please dial 866.SF.FORUM or (866) 733-6786 or email forum@kqed.org, tweet, or post on Facebook.
