On this episode of Late Checkout, Brian Herskovets, the Director of Franchise Operations for the Angry Crab Shack shares his journey in the restaurant industry, highlighting the importance of both education and hands-on experience. He discusses how the restaurant industry has evolved, especially in terms of hiring and retaining talent post-COVID-19. Brian emphasizes the need for a culture of inclusion, opportunities for advancement, and the importance of finding the right leaders to support and nurture employees, including the younger Gen Z workforce. The interview also touches on the challenges of franchise operations and the role of culture in the success of restaurant brands.