Send us a text In this exclusive keynote from the main stage at the LEADERS IN CONSULTING London Summit, Stephen Edward (Managing Director, PTS Global), Connor Budden (Global Director at Service Performance Insight), and Sarah Edwards (Chief Product Officer, Kantata) unpack how consulting firms must rethink what success looks like as AI reshapes every part of the services lifecycle. Stephen shares how a 40-year-old, employee-owned consultancy is re-evaluating quality, culture, and reskilling...
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Send us a text In this exclusive keynote from the main stage at the LEADERS IN CONSULTING London Summit, Stephen Edward (Managing Director, PTS Global), Connor Budden (Global Director at Service Performance Insight), and Sarah Edwards (Chief Product Officer, Kantata) unpack how consulting firms must rethink what success looks like as AI reshapes every part of the services lifecycle. Stephen shares how a 40-year-old, employee-owned consultancy is re-evaluating quality, culture, and reskilling...
Ep. 121 - Measuring Services Like It’s 2030: Rethinking KPIs, Benchmarks & What Really Matters - with Sarah Edwards, Connor Budden & Stephen Edward
LEADERS IN CONSULTING
31 minutes
2 weeks ago
Ep. 121 - Measuring Services Like It’s 2030: Rethinking KPIs, Benchmarks & What Really Matters - with Sarah Edwards, Connor Budden & Stephen Edward
Send us a text In this exclusive keynote from the main stage at the LEADERS IN CONSULTING London Summit, Stephen Edward (Managing Director, PTS Global), Connor Budden (Global Director at Service Performance Insight), and Sarah Edwards (Chief Product Officer, Kantata) unpack how consulting firms must rethink what success looks like as AI reshapes every part of the services lifecycle. Stephen shares how a 40-year-old, employee-owned consultancy is re-evaluating quality, culture, and reskilling...
LEADERS IN CONSULTING
Send us a text In this exclusive keynote from the main stage at the LEADERS IN CONSULTING London Summit, Stephen Edward (Managing Director, PTS Global), Connor Budden (Global Director at Service Performance Insight), and Sarah Edwards (Chief Product Officer, Kantata) unpack how consulting firms must rethink what success looks like as AI reshapes every part of the services lifecycle. Stephen shares how a 40-year-old, employee-owned consultancy is re-evaluating quality, culture, and reskilling...
