5 Things Most People Don’t Know About Car Dealerships

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Leadership in the Dealership

Upstart

42 episodes

2 weeks ago

Welcome to Leadership in the Dealership — an Upstart podcast where automotive innovation meets insightful conversations. We help dealers improve their customer and employee experience by tapping into the minds and experiences of the industry’s top leaders. We’ll also explore cutting-edge trends shaping the auto industry across digitization and customer experience, both online and in the showroom. Ready to meet your hosts and catch a sneak peek of what's to come? Check out the trailer.

The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.

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5 Things Most People Don’t Know About Car Dealerships

Leadership in the Dealership

20 minutes

4 weeks ago

5 Things Most People Don’t Know About Car Dealerships

In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Philip Greer pull back the curtain on one of the industry’s biggest misconceptions: where dealerships actually make their money.

From the unsung powerhouse of the service department to the long game of customer loyalty that outlasts even brand preferences, Danielle and Philip break down five surprising truths that redefine the dealership experience.

Through candid stories, real-world stats, and insider perspectives, they explore how trust, transparency, and timing have become the real drivers of success in today’s market. Whether you’re running a dealership or shopping for your next car, this episode will change the way you see the business behind the showroom floor.