Corporate learning used to measure success by the size of its course catalogue and the number of completions. That world is fading. Employees now have access to commercial-grade learning inside tools like ChatGPT and Gemini, and leaders expect proof that learning actually shifts performance, culture and results.
Lori Niles-Hofmann thinks this is the reckoning the profession has needed for years.
Lori is a long-time learning strategist and co-founder of Eight Levers, with more than twenty years of experience in L&D across international banking, consulting and marketing. She specializes in large-scale digital learning transformation and helps organizations use data, platforms and design to make learning a business driver instead of a content factory.
Her book, "The Eight Levers of EdTech Transformation: A Field Guide to the New Future-Focused L&D," lays out a practical model for CLOs who know that the role must evolve.
In this episode of Leadership NOW, we talk about:
• Why L&D will be under extreme pressure from external learning experiences if it does not change
• What it means to stop being a course factory and start running campaigns built around triggers and performance
• Her view of the LMS as invisible middleware, living inside tools like Copilot, rather than a portal people “go to”
• How to work with HR, IT and finance as part of a skills supply chain instead of a standalone training shop
• The learning–work continuum, where every task can become a learning opportunity that feeds directly into output
• Learning triage, closed-loop reporting and how data can move L&D from order taker to strategic partner
Lori also shares why she believes we are only millimeters away from truly contextualized, personalized learning experiences at scale, and what learning leaders must do now to be ready.
Find out more:
Lori Niles-Hofmann: https://www.loriniles.com/
Dan Pontefract and the Leadership NOW podcast: https://www.danpontefract.com
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Corporate learning used to measure success by the size of its course catalogue and the number of completions. That world is fading. Employees now have access to commercial-grade learning inside tools like ChatGPT and Gemini, and leaders expect proof that learning actually shifts performance, culture and results.
Lori Niles-Hofmann thinks this is the reckoning the profession has needed for years.
Lori is a long-time learning strategist and co-founder of Eight Levers, with more than twenty years of experience in L&D across international banking, consulting and marketing. She specializes in large-scale digital learning transformation and helps organizations use data, platforms and design to make learning a business driver instead of a content factory.
Her book, "The Eight Levers of EdTech Transformation: A Field Guide to the New Future-Focused L&D," lays out a practical model for CLOs who know that the role must evolve.
In this episode of Leadership NOW, we talk about:
• Why L&D will be under extreme pressure from external learning experiences if it does not change
• What it means to stop being a course factory and start running campaigns built around triggers and performance
• Her view of the LMS as invisible middleware, living inside tools like Copilot, rather than a portal people “go to”
• How to work with HR, IT and finance as part of a skills supply chain instead of a standalone training shop
• The learning–work continuum, where every task can become a learning opportunity that feeds directly into output
• Learning triage, closed-loop reporting and how data can move L&D from order taker to strategic partner
Lori also shares why she believes we are only millimeters away from truly contextualized, personalized learning experiences at scale, and what learning leaders must do now to be ready.
Find out more:
Lori Niles-Hofmann: https://www.loriniles.com/
Dan Pontefract and the Leadership NOW podcast: https://www.danpontefract.com
Dr. Keith Keating on Why L&D Is Failing and How to Fix It
Leadership NOW with Dan Pontefract
46 minutes 3 seconds
10 months ago
Dr. Keith Keating on Why L&D Is Failing and How to Fix It
Learning and Development (L&D) teams are at a crossroads. Too many still operate as order takers, delivering training on request without questioning whether it’s the right solution. Dr. Keith Keating, Chief Learning and Development Officer at BDO Canada and author of "The Trusted Learning Advisor," believes this outdated mindset limits impact and credibility.
In this episode of Leadership NOW with Dan Pontefract, Keating explains how L&D must evolve from transactional function to strategic business partner. He shares:
1) Why L&D professionals must stop taking orders and start diagnosing real business challenges
2) How the IDAD Model—Intake, Discovery, Analysis, and Decision—helps reframe training requests
3) Why empathy, active listening, and design thinking are the missing pieces in L&D’s strategy
Keating outlines practical steps to move beyond outdated approaches and drive real business value.
Watch now to learn how L&D professionals can build credibility, drive impact, and become true trusted learning advisors.
More about Keith Keating: https://www.thetrustedlearningadvisor.com/
More about Dan Pontefract: https://www.danpontefract.com/
Leadership NOW with Dan Pontefract
Corporate learning used to measure success by the size of its course catalogue and the number of completions. That world is fading. Employees now have access to commercial-grade learning inside tools like ChatGPT and Gemini, and leaders expect proof that learning actually shifts performance, culture and results.
Lori Niles-Hofmann thinks this is the reckoning the profession has needed for years.
Lori is a long-time learning strategist and co-founder of Eight Levers, with more than twenty years of experience in L&D across international banking, consulting and marketing. She specializes in large-scale digital learning transformation and helps organizations use data, platforms and design to make learning a business driver instead of a content factory.
Her book, "The Eight Levers of EdTech Transformation: A Field Guide to the New Future-Focused L&D," lays out a practical model for CLOs who know that the role must evolve.
In this episode of Leadership NOW, we talk about:
• Why L&D will be under extreme pressure from external learning experiences if it does not change
• What it means to stop being a course factory and start running campaigns built around triggers and performance
• Her view of the LMS as invisible middleware, living inside tools like Copilot, rather than a portal people “go to”
• How to work with HR, IT and finance as part of a skills supply chain instead of a standalone training shop
• The learning–work continuum, where every task can become a learning opportunity that feeds directly into output
• Learning triage, closed-loop reporting and how data can move L&D from order taker to strategic partner
Lori also shares why she believes we are only millimeters away from truly contextualized, personalized learning experiences at scale, and what learning leaders must do now to be ready.
Find out more:
Lori Niles-Hofmann: https://www.loriniles.com/
Dan Pontefract and the Leadership NOW podcast: https://www.danpontefract.com
