Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks.
Coach as your default leadership stance—“Leadership is 80% about being a coach.”
Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.”
Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.
For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/
For more information about Dan Pontefract, visit www.danpontefract.com
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Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks.
Coach as your default leadership stance—“Leadership is 80% about being a coach.”
Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.”
Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.
For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/
For more information about Dan Pontefract, visit www.danpontefract.com
Dr. Keith Keating on Why L&D Is Failing and How to Fix It
Leadership NOW with Dan Pontefract
46 minutes 3 seconds
8 months ago
Dr. Keith Keating on Why L&D Is Failing and How to Fix It
Learning and Development (L&D) teams are at a crossroads. Too many still operate as order takers, delivering training on request without questioning whether it’s the right solution. Dr. Keith Keating, Chief Learning and Development Officer at BDO Canada and author of "The Trusted Learning Advisor," believes this outdated mindset limits impact and credibility.
In this episode of Leadership NOW with Dan Pontefract, Keating explains how L&D must evolve from transactional function to strategic business partner. He shares:
1) Why L&D professionals must stop taking orders and start diagnosing real business challenges
2) How the IDAD Model—Intake, Discovery, Analysis, and Decision—helps reframe training requests
3) Why empathy, active listening, and design thinking are the missing pieces in L&D’s strategy
Keating outlines practical steps to move beyond outdated approaches and drive real business value.
Watch now to learn how L&D professionals can build credibility, drive impact, and become true trusted learning advisors.
More about Keith Keating: https://www.thetrustedlearningadvisor.com/
More about Dan Pontefract: https://www.danpontefract.com/
Leadership NOW with Dan Pontefract
Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks.
Coach as your default leadership stance—“Leadership is 80% about being a coach.”
Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.”
Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.
For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/
For more information about Dan Pontefract, visit www.danpontefract.com
