Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks.
Coach as your default leadership stance—“Leadership is 80% about being a coach.”
Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.”
Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.
For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/
For more information about Dan Pontefract, visit www.danpontefract.com
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Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks.
Coach as your default leadership stance—“Leadership is 80% about being a coach.”
Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.”
Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.
For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/
For more information about Dan Pontefract, visit www.danpontefract.com
The Expertise and Knowledge Crisis with Dr. Richard E. Clark
Leadership NOW with Dan Pontefract
41 minutes 54 seconds
8 months ago
The Expertise and Knowledge Crisis with Dr. Richard E. Clark
In this episode of Leadership NOW, we delve into the critical issue of knowledge loss within organizations. When seasoned employees retire or depart, they often take invaluable tacit knowledge with them—expertise that isn't documented in manuals or training materials.
Join us as we explore the insights of Dr. Richard Clark, Professor Emeritus at the University of Southern California, who has dedicated his career to addressing this challenge through Cognitive Task Analysis (CTA).
Dr. Clark discusses how CTA can uncover and preserve the hidden insights of workplace experts, ensuring that organizations retain and effectively transfer critical knowledge.
Discover how integrating CTA with artificial intelligence, such as ChatGPT, can accelerate and enhance the process of capturing and disseminating expert knowledge. Learn practical steps to prioritize expertise mapping, leverage AI-driven CTA, and foster a culture of lifelong learning within your organization.
Don't let essential knowledge slip away. Watch now to understand how to safeguard your organization's intellectual assets and maintain a competitive edge.
More about Dr. Clark at https://rossier.usc.edu/faculty-research/directory/richard-clark
More about Dan Pontefract at https://www.danpontefract.com/
Leadership NOW with Dan Pontefract
Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks.
Coach as your default leadership stance—“Leadership is 80% about being a coach.”
Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.”
Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.
For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/
For more information about Dan Pontefract, visit www.danpontefract.com
