In this episode Maureen (Mo) explains why value is personal and ever-changing, and how leaders often miss the mark by assuming what matters to them matters to everyone. She shares research-backed insights from industrial and organizational psychology and real-world examples to show how perceived organizational support reduces burnout and increases engagement.Mo introduces the LEAP model—Lead with curiosity, Empower individually, Align purpose, Persevere with adaptability—and gives practical steps and a weekly challenge: have a 15-minute check-in to ask what’s fueling or draining a team member. The episode focuses on listening, tailored recognition, and building trust over perks.