Service companies are facing their biggest transformation since the internet boom. Greg and Justin talk about the cultural and technological shifts driving it, from AI tools and automation to changing customer comfort with digital experiences. The takeaway: every business leader should be exploring how to use technology to boost margins, delight customers, and stay ahead of disruption.
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Service companies are facing their biggest transformation since the internet boom. Greg and Justin talk about the cultural and technological shifts driving it, from AI tools and automation to changing customer comfort with digital experiences. The takeaway: every business leader should be exploring how to use technology to boost margins, delight customers, and stay ahead of disruption.
Crafting Bespoke Financial Solutions with AI and Human-Centered Design
Leap to Scale
35 minutes
1 year ago
Crafting Bespoke Financial Solutions with AI and Human-Centered Design
In this episode, Sara Altenhoff is joined by Gregg Hilferding and Justin Davis. The three dive into how AI and human-centered design are transforming the financial services industry. Key Points Discussed: Understanding Terms: Defining AI and human-centered design.AI in Financial Services: Advances in AI for personalized services, fraud detection, and user needs prediction.Human-Centered Design: Principles and processes tailored for financial products, focusing on user control, transparency, a...
Leap to Scale
Service companies are facing their biggest transformation since the internet boom. Greg and Justin talk about the cultural and technological shifts driving it, from AI tools and automation to changing customer comfort with digital experiences. The takeaway: every business leader should be exploring how to use technology to boost margins, delight customers, and stay ahead of disruption.
