This week on the LendAPI Partner Podcast, we feature Chandan Maruthi, Founder and CEO of Twig, a company using AI to revolutionize customer support in the FinTech world.
What You’ll Learn:
Why FinTechs struggle with seasonal support demand, and how Twig helps.
How Twig’s AI responds to customer queries in just six seconds, dramatically improving SLA performance.
The role of AI in enabling agents to focus on complex, high-value tasks.
How automated help article generation augments existing knowledge bases.
Why AI isn’t just efficient—it also boosts empathy and satisfaction in support interactions.
About Twig:
Twig is an AI-driven customer success platform designed to help FinTech companies scale support, meet SLA targets, and improve customer satisfaction. Their solutions blend automation with empathy, helping companies deliver fast, consistent, and effective support even during peak periods.
Hosted by Rutger van Faassen, this episode dives into the next frontier of AI-enhanced customer engagement.
👉 Listen Now and explore how Twig can transform your customer support operation.
📢 Discover more about Twig on the LendAPI Marketplace!