WATCH ▶️ Watch this episode on YouTube ***   EPISODE DESCRIPTION In this episode, Bekim is joined by Kyle Dionne. Kyle is the Senior Director of Brokerage & Lender Operations at Rocket Mortgage Canada. Born and raised in Windsor, Ontario, he also attended the University of Windsor, where he achieved an honours degree in Labour Studies & Sociology, and eventually got a Bachelor of Education. Kyle and his family then moved to England, where he spent a decade teaching, before returning home to Windsor in the summer of 2020. Kyle is a dynamic and results-driven senior leader, specializing in process optimization, strategic leadership, and talent development, with a history of success in developing teams and consistently achieving key business results.   Kyle is here to discuss:→ The need for speed & certainty in the mortgage process, what "blackjack deals" are, and how they're the key to a higher completion rate & funding more files.→ Building trust & accountability with a new team, creating a culture of continuous incremental improvements, and the lynchpin of communication in bringing teams together.→ Improving the future of the lending industry, what motivates Kyle, and leaving a legacy & lasting impact.   Kyle Dionne's LinkedIn: @KyleDionne ***   CONNECT WITH THE SHOW 🎙️ Lending Thoughts Podcast: @lendingthoughts 📺 Lending Thoughts Podcast YouTube: @LendingThoughtsPod 📸 Lending Thoughts Podcast Instagram: @lendingthoughtspod ⏰ Lending Thoughts Podcast TikTok: @lendingthoughtspod 👥 Lending Thoughts Podcast Facebook: @LendingThoughtsPodcast ***   CONNECT WITH BEKIM 📸 Bekim Merdita's Instagram: @bekim_merdita 📋 Bekim Merdita's LinkedIn: @BekimMerdita ***   CONNECT WITH ROCKET PRO CANADA 🔗 Rocket Pro Canada Website: www.rocketpro.ca 📸 Rocket Pro Canada Instagram: @rocketprocanada 📋 Rocket Pro Canada LinkedIn: @RocketProCanada 👥 Rocket Pro Canada Facebook: @RocketProCanada ***