Let's Talk About CEX! The Customer and Employee Experience
Maxine Shapiro
25 episodes
5 months ago
"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
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"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
Let's Talk About CEX! The Customer and Employee Experience
34 minutes
2 years ago
No Cat was Killed here. Aren’t you Curious?
Dr Alison Horstmeyer was doing research on anxiety. Then she came across some work on curiosity. “Is there a tie between anxiety and curiosity?” Alison takes us on this ride into our own inquisitiveness. “The way in which you explore is, is going to, determine how comfortable you are from leaving what you know, and also the degree in which you do that.” Though she uses terms like uncertainty and fear of it, heard during the depth of the pandemic, terms that becam...
Let's Talk About CEX! The Customer and Employee Experience
"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
