This podcast welcomes Todd Greenwald, CEO of Heartland Computers, who shares his unconventional journey from Second City improv classes to leading a tech company in the supply chain sector. Todd discusses the importance of creativity, communication, and listening in both improv and business. He emphasizes leveraging unique technology like barcode scanning, RFID, and AI to improve operational efficiency in industries such as manufacturing, trucking, and warehousing. The conversation covers cybersecurity risks in operational technology, the importance of balancing creativity with business acumen, and the value of listening to customers. Todd also shares personal anecdotes, like his passion for boating and his improv-influenced 'yes, and' approach to problem-solving and leadership.