Episode 18 - We talk how hospitality people have feelings too and guests need to be educated with General Manager, Elements of Byron. We talk to Michael about; Elements of Bryon philosophy on customer services and how they are changing the ‘customer is always right’ mentality. We talk about how guests are now armed with social media and how they have managed to navigate this space. The challenges the team have faced plus he also shares some memorable experience thought out his 30 year career. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Podcast Guest: Michael Skinner Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart